Policy info and frequently asked questions:
Q: Do you have dealers where I can try out your mouthpieces?
A: Currently we have two Stateside dealers: Virtuosity Musical
Instruments in Boston, Massachusetts and Woodsy's Music in
Kent, OH. If you would like to have these fine mouthpieces
available in your local area, please ask your local sax shop to
get in touch about dealer orders. In China, Taiwan, and Macau
our distributor is Elegance Audio & Musical Instrument Co. If
you are in China, Taiwan, or Macau, please
contact your local dealer and have them order stock from
Elegance Audio & Musical Instrument Co.
Q: How long does it take to receive an order after it is placed?
A: Matt is in demand as a performer, recording engineer, and as of course a mouthpiece technician. Matt accepts mouthpiece refaces, repairs, and custom orders from all over the world through this website. As a result, he is very busy and although most orders are handled and shipped within a month, there are times when it takes longer. For the most part, you can expect your order to be shipped within 2-4 weeks. During high volume seasons (the holidays, back to school, etc.) you can expect a wait time of roughly 4-6 weeks at most. Notice will be given if the wait time is expect to be longer than 2-4 weeks.
Q: Do you take credit card orders over the phone?
A: Yes we can, but it is easier much preferred for customers to use the checkout process on this website. We accept any form of credit/debit card payment or Paypal through the webstore.
Q: What is the general wait time for a mouthpiece reface?
A: Generally 2 to 4 weeks, although slightly sometimes less, sometimes slightly more depending on availability and current workflow. It's best to get in touch with Matt directly on the contact page for a more accurate estimated date of completion at any given time. He is happy to answer questions about turnaround time.
Q: Do you offer a return policy on Legacy series HR and metal mouthpieces?
A: No, unfortunately this is not possible. Unlike mass-produced saxophone mouthpieces, Marantz custom mouthpieces are made-to-order by hand. Matt Marantz personally communicates with each customer to ensure correct tip sizes are delivered and each order is handled accurately. When necessary, personal attention is given to make sure that sound goals are met. We do, however, offer to administer a 1-time tip size change for each order if the tip size ordered does not meet your expectations. By nature, this kind of hands-on, one-at-a-time hand-finished high-quality manufacturing operation requires a great deal of time, effort, and not to mention personal financial investment. For these wonderful mouthpieces to keep being produced and enjoyed by players worldwide, it is simply not possible to offer a return policy for direct-orders from this website. You can rest assured, though, that every detail and quality aspect of each mouthpiece that leaves the shop is finely honed, play tested, and personally adjusted by Matt Marantz himself by-hand before it leaves the shop.
Q: Can I cancel an order after I place it for a full refund?
A: No, unfortunately that is not possible. As soon as an order is placed, all pertinent paperwork is filed, a mouthpiece blank is set aside and marked for your order, and your order is inserted into the production cue. In most cases, your order will go into a 2~4 week production cue, and you will be notified of shipment when it is completed. In some special cases, if a batch of the same model mouthpiece that you ordered is currently being made already, Matt will go ahead and insert it into the batch to speed up the production process. In the somewhat rare case that your mouthpiece is ordered at a time when Matt is totally caught up with orders, your mouthpiece will of course be started immediately. Please be sure that you want to order the mouthpiece before you buy it, as no refunds or cancellations are offered once the mouthpiece is ordered. We deal with a lot of orders and repairs coming into the shop all the time, so if we have to continue to amend orders & repairs received once they are placed, it gets too confusing and production mistakes on our end can occur.
Q: If I receive my mouthpiece for a custom order and I feel its tip size needs to be adjusted slightly, is that possible?
A: Yes. All custom Legacy Series mouthpiece orders are able to be tip-size changed free of charge one time, within a range of .005", or one half size.
Q: What does the Slant Legacy play/sound like?
A: The Slant Legacy HR is a true-to-design replica of the original Link Slant HR piece from the 60s. As a result, it has a low rollover baffle and a warm, pleasing classic tenor tone. It's not a powerhouse mouthpiece, rather it performs like the originals did; It has a beautiful, centered core that never gets harsh when it is pushed, yet it still projects to the back of the room when you push it. In modern settings like jazz clubs & theaters, players always feel they have plenty of projection & power to meet modern standards. However, the pieces never get strident or harsh in the upper register when they are pushed, which is all built into the design.
Q: What does the Double-Ring Legacy play/sound like?
The Double Ring Legacy is a close-as-possible replica of the late 1950s Florida Double Ring Otto Link mouthpiece. This mouthpiece featured a medium-large chamber and a low rollover baffle, and something about the baffle/chamber configuration endowed this design with one of the most hauntingly beautiful and perfectly projecting tones of saxophone mouthpiece history. We set out to clone it as closely as possible, while eliminating certain unnecessary external features such as the "ridge" on the top of the body to make more ligatures fit easily. We also enhanced the look of it with a wood grain hard rubber bite plate featuring actual red & black marbled hard rubber, not resin, as a bite plate which will last longer and be more durable than resin. Each one is carefully & expertly hand finished, play tested, adjusted, and gold plated by Matt Marantz before it leaves the shop so you can be assured that no stone is left unturned in the quality control department; These are finely hand finished mouthpieces.
Q: What does the NY Legacy alto HR play/sound like?
A: The NY Legacy alto sounds like a classic NY Meyer from the 1960s. It has a chamber taken from the dimensions of the original and the baffle is a low rollover akin to the ones you'd see in mid-60s Meyers. It has plenty of projection and power but it never gets harsh when you push it. It is not a paint-peeler or a high-baffle monster, rather it leans towards the classic alto tones of players like Cannonball Adderly, Phil Woods, and Charlie Parker.
Q: What does the LaModerna soprano HR mouthpiece play/sound like?
The LaModerna HR for soprano sax is Matt's take on the modern hard rubber soprano design. It has a small chamber and a low rollover baffle, but what makes Matt's design unique is that the floor is a particular height which yields immense projection without becoming nasal in the upper register. So you get a rich, powerful sound with the immediate lightning-quick response that is paramount to Matt's mouthpiece facing work, along with projection that can be heard all the way to the back of the club or performance hall with ease.
Q: What colors do you offer for electroplating?
A: 18k gold, silver, and black rhodium (black rhodium availability depends on part size)
Q: Will my mouthpiece play/sound different after it is plated?
A: No not really; Plating is so thin it has to be measured in microns. As a result, it doesn't change the tonal properties of a sax mouthpiece in any noticeable way. You'll probably notice more of a difference from the cleaning processes used to prepare the mouthpiece for plating than anything else, especially if the mouthpiece is old and poorly maintained.